Current as of December, 2024

Frequently Asked Questions

Everything you need to know about Homestyle.
Who Are Homestyle?
Homestyle Nationwide Ltd, also known as Homestyle4u, Homestyle 247 and Homestyle are all part of the same company. Our company registered address, licenses and phone number are visible on the website.

Our friendly Homestyle Nationwide staff are here to speak to you if you would like any further information, please don’t hesitate to contact us or check us out on Facebook, also Click here to find out more about us
Why Do I Pay A Membership Fee?
You membership fee is an annual payment added to your Homestyle account after you have placed your first order. You are not asked to pay this upfront, this fee is not deducted directly from your bank account.

The Annual Membership Fee is £20 (including VAT) every year.

To put it into perspective, £20 annually translates to just 38p per week or £1.66 per month, offering you peace of mind throughout the year.

There are no other hidden charges and you will not be asked to pay any other fees (unless in the unlikely event that you default on your account but you will be notified of this).

This membership fee entitles you to all the benefits Homestyle has to offer such as no deposit, no interest, no need for a receipt, the option to pay weekly, 60 Day no-quibble returns policy, faulty products replaced free of charge under guarantee, free entry to all giveaways and competitions, a local van to visit you in the comfort of your on home at a time to suit you, access to your own personal shopper special offers and more.

Membership Benefits Include:

Membership

Annual Membership Fee -
£20/year
Your Membership fee only gets added after you've placed your first order
Membership Benefits Include:
Access To Our Members Only Website
Payments from just £5-£10 a week
Your Own Personal Shopper
No Credit Checks
Book Home Shop Visits
Fragrance Club Discounts
Member Exclusive Pre-Ordering
Free Returns - receive a pre-paid label to return anything.
Interest Free Payments
No Deposit
60 Day No-Quibble Returns Policy
Birthday Club
Join Now
Returns
We have free returns on all our orders.
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If you need to contact our warehouse for any order, return or delivery related query click here.
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To order click here
For a personal shopper click here
For any other info click here
Can I Trust Homestyle?
We are Trading Standards approved, you can look at our reviews on the Buy with Confidence website by clicking here.

We are authorised and regulated by the FCA.

We have also won awards for Best Customer Focus 2017, Outstanding Innovation 2019 and we were finalists for three awards at The Credit and Lending Awards in 2019.
How Do I Become A Homestyle Member?
You will need to register your information by using the Join Us section on our website. It is important that you do this accurately to avoid delays in setting up your account, so please check everything before pressing submit.

Click here to join

Once you place your first order with us you will need to complete via email the legal documents via Adobe Sign that are required as well as your debit card payment details.  Once this is all complete we will dispatch your order.
What Is A Homestyle Home Shopping Van?
Our Homestyle vans which have been converted into little shops on wheels, come to your home with shelves stacked with high-quality household products, from brands we trust; all available at affordable pay weekly prices.

Our friendly Homestyle Nationwide staff are here to speak to you if you would like any further information, please don’t hesitate to contact us or check us out on Facebook, also Click here to find out more about us
What Is A Homestyle Personal Shopper?
We have personal shoppers who can place orders for you, this is a benefit for members who maybe do not have access to the internet, Homestyle vans or who simply want us to search for items for them as they do not have the time.

You can access our Personal Shoppers via our Facebook group, email or text message. Click here to read about our Personal shopper Service.
Do You Credit Check?
No, we do not credit check you.

We know it’s hard for people to get finance especially if they have no credit history or have had problems with paying in the past. We have affordability checks based on the evidence you submit, this enables us to determine whether you can afford the payments.
I Have Bad Credit Does That Mean I Cant Have An Account?
We do not credit check we base this on your affordable income and on a low credit limit so you can prove you can make payments
I Am On Benefits Can I Get An Account?
Yes. However we still need to see your proof of income.
I Haven’t Got A Debit Card And/Or A Bank Account Can I Still Apply?
No. We do not accept pre paid, business, post office, or savings accounts either.
How Many Items Can I Order At Once?
If your account is approved you are given a credit limit. You can order as many items as you like within that limit.

So, if you have a credit limit of £100 then the amount of credit you have to spend is £100.
What If My Application Is Declined?
We will email or call you with our decision. Please note all decisions are final, as we do not credit check potential new members we do not disclose the way we evaluate account applications.

We make our decisions in a confidential manner in order to prevent fraud. You can however reapply in 3 months time and we will review your account application again if your circumstances have changed.
Why Have Homestyle Cancelled My Order?
1) Existing Members: if you have had a late payment charge added Homestyle may cancel any outstanding orders you have placed that are waiting to be dispatched . This is due to our affordability rules that apply.  

Our System does not allow us to reinstate any orders waiting to dispatch that have been cancelled.  

2)  New members: If this is your first order and your first payment has failed on the day you selected, that has also had a charge added to your account for late payment .  Your order will be cancelled automatically as you would have failed our Affordability Rules . Your account will also be CLOSED Without Further Notice.

Our System does not allow us to reinstate New member accounts or any orders waiting to dispatch that have been cancelled.  

2a ) New members: If you have placed an order that has been cancelled because you have not completed all process , if you then go on to place a further order which is also cancelled because you have not completed all process to set up your account , this order will be also be cancelled as you would’ve failed our affordability Rules. Your account will also be closed . Without Further Notice .

Our System does not allow us to reinstate New member accounts or any orders waiting to dispatch that have been cancelled.
Can I Get An Increase In My Credit Limit?
Yes, however you will need to have a good payment history of keeping up with pre-agreed payment terms from us and be able to prove you can afford it.

You can request to raise your credit limit within My Account.

Homestyle Nationwide Ltd do reserve the right to not increase your credit.
How Much Are My Repayments?
From 2 March 2020 we have a minimum payment of £5 per week, £20 four-weekly, or £20 a month.

You can make payments by Debit Card.
Why is Homestyle still taking Payments?
Homestyle will only take continuous payments if you have:

1) Given us authorisation to do so via a text link or email reply.
2) You have attached your payments to a Pre-order placed on the website , via your Personal Shopper or Van Agent.

Please Note: You can stop this at anytime and any overpayment amount will be refund back to your debit card within 3 working days all you need do is contact us on:
Phone - 0208 102 8766
Email - info@homestyle247.co.uk
Where Can I See My Credit Limit?
When you log in to ” my account” . You can also request a statement, amend your personal details and see your purchase history.  

You can also use our automated Text Back Service.
What If My Circumstances Change And I Can’t Afford The Agreed Repayments?
If you can’t afford the agreed repayments and your circumstances change, please contact us as soon as possible and we may be able to lower your pre-agreed payment terms to an affordable level.
What Is The Minimum Spend?
Any orders placed with Homestyle will need to meet our minimum order requirement,  this is £29.99.

This means that any orders placed via our website must be £29.99 or over (excluding delivery).
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Personal Shopper and Mobile Shopping Vans may from time to time have different rules apply
What Are Your Delivery Timescales?
Please refer to our delivery and returns policy.

Most products arrive within 7 working days of ordering, often quicker. Please note.

Courier can be up to 5 days and Larger products and fragile and breakable items will be delivered by our Homestyle Home Shopping Van and can take up to 14 days and will be delivered by our Homestyle direct.
What If I No Longer Want My Items, Do You Accept Returns?
Please click here to read our orders, delivery and returns Information Sheet.
What If My Item Is Faulty?
Please click here to read our orders, delivery and returns Information Sheet.
What If I Have A Complaint?
Please click here if you want to raise a complaint.
Is My Information Secure?
All of your details are secure, your information is stored/transmitted on a encryption platform.

Debit card payments are secured by Elavon.   

All your financial details are totally safe. Both this website and our associated website www.homestyle4u.co.uk have up to date SSL Certificates to keep your details safe and we comply with GDPR.

See our T&C and Privacy Policy for more info.
If I Am Not A UK Resident, Can I Get An Account?
Unfortunately not at this time.
Can I Get My Product Sent To A Different Address To My Billing Address?
Yes, we can arrange to do this for you.

However we will have to send your first order with us to the address registered with us.
How Long Do I Have To Use My Credit?
We keep your account open as long as you want it.

However, If you have not used any of your credit within 3 months you may be asked for up to date documentation to show your circumstances have not changed.
Can I Pay My Items Off Early, Or Pay More Off At Any Time?
Yes you can. You simply need to login to your account and make a payment via Elavon. You can then choose how much you would like to pay off.
Areas We Cover?
Homestyle now cover all areas of the UK.
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Our Homestyle Vans cover Sussex, Surrey, Hampshire, SE and SW, London, and Kent.
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All other areas of the UK are website orders and personal shopper orders only, Vans will not be operating in these areas.
What Is Text Back
Text back is an easy way for you to find out your balance or how much you owe via text.  You can text us with the word BALANCE and we will instantly respond. To read more click here.
Do You Sell Mobile Phones?
No, sorry we do not. Nor do we sell games consoles, furniture, or do loans.

We have no plans to sell them in the future.
What Is An Honorary Member?
Honorary Member is a member who has been chosen to receive free membership for life with Homestyle and they do not need to pay the annual membership fee.

An honorary member will have to have meet all our criteria listed within our terms and conditions.
What Is The Birthday Club?
Available for all children under 12.  You will receive vouchers for money off for your children.
What Is WEEE Compliance?
WEEE Compliance. The European Waste Electrical and Electronic Equipment Directive (WEEE) applies to a wide range of electronic and electrical products. WEEE encourages the collection, treatment, recycling and recovery of waste electrical and electronic equipment.

Homestyle are compliant and our WEEE DTS Registration No is: 700331
WEEE Compliance Certificate

Have a specific question?

Get in touch with us for specific answers.
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