Current as of February, 2024

Homestyle Terms & Conditions

This Website

We and our suppliers are the owners of the copyright, trademarks and all other intellectual property rights in the material and content of this Website.

You may only use the material contained on this website for your own personal and non- commercial use.

You agree not to intentionally misuse this Website.

The Website may contain links to other websites unrelated to us. We are not responsible for the content or practices of these websites.

IMPORTANT: We try very hard to ensure that all information on this site is accurate. However, just occasionally, an error can occur. If we discover an error in the price or description of a product you have ordered, we may cancel your order at any time up to the point we send you the product(s) (even if you have received your order confirmation email) . We will contact you where we become aware of an error and ask whether you wish to continue with your order at the correct price or cancel it.

We cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the actual goods.

Whilst we try to be as accurate as possible, all sizes, weights and measurements quoted on this Website are approximate.

E&OE means Errors and Omissions Excepted and we reserve the right to correct oversights and mistakes at the earliest reasonable opportunity.

IT and Human errors can occur. If by mistake we have under priced an item, we will not be liable to supply that item to you at the stated price, provided that we notify you before we dispatch the item. Consumer Law states that a retailer does NOT need to sell goods at the advertised price.

These terms and conditions and all transactions relating to this website are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.These terms and conditions cover the Homestyle Nationwide Ltd websites. Any other websites to which you link from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites which are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply.

Annual Membership Fee

There is a £20(incl VAT) Annual Membership Fee. This will be added to your account on joining with us, annually thereafter if you have a balance. If you have no outstanding balance you will not be charged. No money will be taken from your bank direct.

Our Contract

You will have an opportunity to check and correct any input errors in your order up until you click the Submit Order button.

After you submit an order we will give you an Order Number and details of the products you have ordered. We will send the same details to you in an email acknowledging receipt of your order. Please note that these emails are both acknowledgements, not acceptance of your order.

If you have not made regular payments then your order may be cancelled or delayed until payments are up-to-date.

Subject to the paragraph headed “IMPORTANT” underneath the “Prices” section below, acceptance of your order and the creation of a legally binding contract between us will only occur when we send you an email confirming your order (Order Confirmation). This will contain details of what you have ordered. Alternatively, we may decline all or part of your order for any reason, in which case our we will email or call you to tell you so, this may take up to 28 days if there are any irregularities on your account or if we are unable to get stock.

Your Contact Details

Any out of date information may result in Homestyle Nationwide Ltd not being able to deliver your order and subsequently cancelling it. It is important that we have your most recent email address and contact phone numbers as we will always contact you before delivering your order to arrange a suitable delivery time.

Prices

All prices and charges on this site are in UK pounds. They include any VAT payable, but exclude delivery charges that may apply. The total cost of your order will be the price of the products you order and the applicable delivery charge. All these will be set out clearly in your Shopping Basket before you submit your order. Delivery will be added at the checkout.

Delivery Prices

We make every effort to keep our delivery charges as low as possible. The standard charge depends on the type of product ordered and is displayed on each product page.

You will always see all applicable charges before submitting your order.
£4.98 - for orders up to £49.98
£5.95 - for all orders from £49.99 to £74.99
£6.95 - for all orders from £75 to £100.00
£8.22 - for all orders from £100.01 to £159.99
£14.34 - for all orders over £160
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*VAT is included in all charges.

Prices, offers and products are subject to availability and may change before, but not after, we accept your order. If something becomes unavailable we may offer you an alternative or suggest one of our Vans calls on you.

Delivery charges may be combined, where possible if you order more than once on one working day. Dependant on size and weight of your combined parcel.

Delivery charges will not be combined if orders are placed on different days. Certain large, heavy or bulky items may incur a separate delivery charge, you will be notified of this at the checkout before you submit your order.

Fuel Surcharge

We make every effort to keep our charges as low as possible. This charge applies to all visits from our Home Shopping Vans to your home.

You will always see all applicable charges before submitting your order.
£5.40 for orders up to £50.00
£7.80 for all orders from £50.01 to £99.99
£9.00 for all orders from £100.00 to £150.00
£11.40 for all orders from £150.01 to £199.99
£16.20 for all orders over £200
VAT is included in all charges.

Minimum Spend

Any orders placed with Homestyle will need to meet our minimum order requirement. This is £39.99. This means that any orders placed via our website must be £39.99 or over (excluding delivery).

Personal Shopper and Mobile Shopping Vans may from time to time have different rules apply.

First Orders

Pre Contract and Credit Agreements will be sent by email via Adobe sign and must be completed within 3 working days.
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‍If Members do not complete their credit agreement they will only be given the basic £100 credit limit, new members must complete their Credit Agreement before they are eligible to raise their payments at a later date.Your first order will be dispatched after all your paperwork is completed on line, this includes an e-signature and debit card payment details. Please note that your order will not be dispatched until your first payment is made.

Any subsequent orders placed will not be dispatched until you have started making your regular payments as per your credit agreement.

‍If you have a late payment charge added, due to not paying your recurring payments as agreed in your credit agreement, Homestyle may close your account and cancel any outstanding orders that are waiting to be dispatched.

This is due to our affordability rules. If you have made any online payments these will be refunded within 3-5 days.

1) Existing Members : if you have had a late payment charge added Homestyle may cancel any outstanding orders you have placed that are waiting to be dispatched . This is due to our affordability rules that apply.

‍Our System does not allow us to reinstate any orders waiting to dispatch that have been cancelled.

‍2) New members : If this is your first order and your first payment has failed on the day you selected, that has also had a charge added to your account for late payment . Your order will be cancelled automatically as you would have failed our Affordability Rules . Your account will also be CLOSED Without Further Notice.
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Our System does not allow us to reinstate New member accounts or any orders waiting to dispatch that have been cancelled.
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2a ) New members : If you have placed an order that has been cancelled because you have not completed all process , if you then go on to place a further order which is also cancelled because you have not completed all process to set up your account , this order will be also be cancelled as you would’ve failed our affordability Rules. Your account will also be closed . Without Further Notice .
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Our System does not allow us to reinstate New member accounts or any orders waiting to dispatch that have been cancelled.
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Homestyle reserve the right to decline any account and cancel any first orders.

Competitions, prize draws, and giveaways

Members may enter all competitions free of charge and with no purchase necessary.

Winners will be selected at random by another member, a member of staff or a random number generator.

No friends or family of employees of Homestyle Nationwide Ltd can enter.

Winners (their name displayed as we have it on file, no other personal data will be supplied) may be notified on our website and sometimes personally via email and social networking sites.

Prizes are non refundable. Prizes can not be returned and exchanged for other products. Prizes can not be exchanged for cash or credit.

Additional terms and conditions may apply for prize competitions, pre-release orders and our added value services and offers. If so, you will be alerted to them at the relevant juncture.

Charity and Fundraising

Only members can be helped unless advertised differently, members must have an active account with us and must not be in arrears. if account falls into arrears we will be unable to continue support for the charity/event We would like members to keep us updated with events and amounts raised so we can update our website. We will not donate money only goods. We like to promote any charity events via our website, Blog and on Facebook using logos and photos when appropriate.

Special Offers

Homestyle Nationwide Ltd offer an item or items occasionally cheaper than leading high street shops. These offers are only available while stocks last. Prices are stated with the date of the leading high street shop and catalogue number if available. Prices of offers are correct at time of print. We have the right to change or withdraw these offers as and when necessary.

Money Laundering Policy

We do not accept cash.

All our transactions go directly through our bank.

Payments, Arrears and Other Fees

Important information regarding your Recurring Payments. We advise you to read everything in BOLD.

Late Payment Fee

If you fail to make your payment on the agreed date, you will be sent a reminder (by email / text to your registered details) and we will attempt to take your payment again the following day. If your payment fails on the second attempt a £6 charge will be added to your account.

You can pay via the link in the text you receive, you can make payment on our website using the Pay Online Now link or you can speak to our Member Support Team who can take the payment for you.

If you fail to make your agreed payment on time, e.g. weekly, monthly, etc. then Homestyle reserves the right to close your account once the balance has been cleared due to not meeting our affordability rules.

Pay Online Now

Pay money into your account. You will need to enter your card details again to make the payment successfully.

‍Please be aware, this is an additional payment. This is not part of your recurring payment plan. This will only reduce your balance.

Arrears Letters

A Text to your registered email address will be sent to members that have missed their first payment. If you do not respond to this within 7 days a letter, second text and email (sent to the information registered with us) will be issued (which you are charged for see below)

Final Notice Payments

If your account goes into default due to non payment, we reserve the right to change your payments to our standard weekly plan and your payments could be reduced to reflect the equivalent of a weekly payment. This payment / transaction could be processed daily on any day of the week we select until a payment is made, payments will then revert to our standard weekly payment terms. This will continue until either you contact Homestyle and arrange a new payment plan or the balance on your account has been cleared.

If payments are not recommenced then an agent will visit you at your home. There will be a letter sent advising you that a Homestyle Agent will be calling which has a £12 charge. A further £24 charge will be added to your account when the Agent visits you.

Debit Card Payments

For all members paying by their debit card, payments are secured by Opayo for your recurring payments please note the points below:

If your Card Processing payments are declined it will automatically be re-tried the next day.
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If more than one letter is sent to you reminding you of a late payment an administration fee charge of £6 including VAT per letter will be added to your balance.

All letters sent to you will include FCA Arrears Information Sheet to help you.

If you are struggling in any way please contact us to see how we can help 0208 102 8766 Option 1 or email us at payments@homestyle247.co.uk. Alternatively to see our helpful links at the bottom of our website.

If you wish to stop your payments you must contact Homestyle direct.

Standing Order Payments

You are in control of your standing order payments not Homestyle Nationwide Ltd, you will need to contact your bank about your payments not Homestyle Nationwide Ltd as we can not alter them for you.

If you have agreed to make weekly, fortnightly, 4 weekly or monthly recurring payments it is your responsibility to stop payments when needed. We are not able to do this on your behalf.

If more than one letter is sent to you reminding you of a late payment an administration fee charge of £12 including VAT per letter will be added to your balance.

If you fail to make payments by Standing Order then you may be required to set up recurring debit card payments.

All letters sent to you will include FCA Arrears Information Sheet to help you.

If you are struggling in any way please contact us to see how we can help 0208 102 8766 Option 1 or email us at payments@homestyle247.co.uk. Alternatively to see our helpful links at the bottom of our website.

Recurring Payment Information

When setting up a recurring payment plan with Homestyle please be advised of the following:

This is a fixed amount you agree to at the point of sign up / completing your card payment form, Weekly £5.00, 2 weekly £10.00 4 weekly / Monthly £20.00.

The system will only take the set amount unless we are informed by the member prior to the next pay date that they wish us to only take the odd amount left on a balance as they wish to close their Homestyle Account.

If at any time the account goes into credit due to an overpayment taken and you do not wish to reorder you must contact our member support team and they will arrange a refund within 72 hours and stop any future payments.

In Summary if you fall into Arrears you may be charged the following:
£6.00 late payment charge for every late payment
£6.00 standard letter charge
£12.00 Final Default charge
£24.00 Home Visit Charge

All inclusive of Vat
All letters sent to you will include FCA Arrears Information Sheet to help you.

If you are struggling in any way please contact us to see how we can help 0208 102 8766 Option 1 or email us at payments@homestyle247.co.uk. Alternatively to see our helpful links at the bottom of our website.

Phone calls are at our expense.

Ordering via Website and Personal Shoppers if you fall into Arrears

If you have missed a payment then you will not be able to order until those missed payments are made up. So if you missed one/two payment(s) then you will not be able to order until one/two payment(s) have been made and show on your account history.

If you miss three or more payments and have received an arrears letter and recommence payments you will have a 12 Week wait* until you are able to order again.

If you have received an arrears letter and do not recommence payments you will not be able to order.

If you fail to pay then you fail our affordability checks and we can not sell to you.

*Missed Payments explained – 12 weekly missed payments is equal to 12 weeks if you pay weekly, 6 months if you pay fortnightly and 3 months if you pay monthly.

Homestyle reserves the right to not replace a faulty product but return for a credit on a members account, in relation to any account in that is in default, to help either reduce or clear an outstanding balance.

Personal shoppers can not sell to members who have made charge backs on their accounts. This means if you have tried to take payments back that you have already made then you will fall into arrears and we can not sell to you.

Treating Members Fairly

Homestyle Treating Members Fairly (TMF) Policy means we will always pay due regard to the interests of our members and treat them fairly.

This policy has been designed to demonstrate the application of TMF during the course of our day to day activities. Members can be confident they our products and services marketed and sold are designed to meet the needs of identified consumer groups and targeted accordingly.

Members are provided with clear information and are kept appropriately informed before, during and after the point of sale.

Where members receive advice, the advice is suitable and takes account of their circumstances.

‍Credit Limit and Raising Payments

Raising Credit Limits

To raise a credit limit you will need to contact our personal shoppers who will be able to set this up for you or you can log into your account on our website and click on the option within the Menu to “Raise My Credit Limit”. Please note every account will be personally assessed on its own merits and your credit limit will only be raised after affordability checks are completed and agreed on your new weekly, fortnightly, 4 weekly or monthly payment terms.

If you wish to raise your payments to increase your credit limit with us, you can do this direct from our website www.homestyle4u.co.uk

‍Please be advised that our minimum payment amount is £5 a week.

‍NEW MEMBERS can only raise payments after making 6 weekly payments with us (or alternatively after making - 3 fortnightly, 3 monthly, or 3 four-weekly payments with us).

‍Remember only to raise your payments to an amount you are comfortable paying every week / month, as your bank may charge you if you have insufficient funds available to cover your payment. Visit your account to request to raise your payments.

‍Please be aware you will need to have made a minimum of 6 payments to get an increase.

The Credit Limits examples below are based on the equivalent of a weekly payment.
£5.00 a week – credit limit £130.00
£7.50 a week – credit limit £195.00
£10.00 a week – credit limit £260.00
£12.50 a week – credit limit £325.00
£15.00 a week – credit limit £390.00
£17.50 a week – credit limit £455.00
£20.00 a week – credit limit £520.00
£25.00 a week – credit limit £650.00
£30.00 a week – credit limit £780.00

New Bank Card

Members must notify us if they have a new bank card, if you have a new bank card your payments will stop and this may incur a missed payment fee. You can inform us of a new card via the website and we will send you the options to set up your new card.

Please make sure we have your current phone number and email address, so we can contact you. You can update this within My account on the website.

Making Online Payments

You can make additional payments online by logging into My Account on the website.

Please note that as per your Credit Agreement with us, which you signed when you joined, you must pay on the day and the amount we agreed on.

Any online payments are in addition to payments made as per your Credit Agreement plan.
Members must not solely pay off their balance via making online payments.

WEEE Compliance

WEEE Compliance. The European Waste Electrical and Electronic Equipment Directive (WEEE) applies to a wide range of electronic and electrical products. WEEE encourages the collection, treatment, recycling and recovery of waste electrical and electronic equipment.

Homestyle are compliant and our WEEE DTS Registration No is: 700331
WEEE Compliance Certificate

‍Click here to find your nearest Recycling Centre https://www.gov.uk/recycling-collections